When you head over to the transactions portion of Sisu, you'll notice a column for "status".
While these statuses are critical for reporting, you never have to actually manually change a transaction's status. Rather, these are driven by key dates in the system. These are the dates which are highlighted orange in the transaction form (which I can view by clicking "edit" on any of my transactions)
Here are each of the statuses and how they work:
Pipeline: Any transaction which does not have a signed date, under contract date, or settlement date and has not been marked as "lost". Pipeline transactions are transactions which are in their infancy stage, likely a "hot" client that your team has already met with but has not yet formally signed to work with you, or a client that your team expects to meet with soon
Signed: A transaction with a "signed date" that has not been marked "lost" and has not yet gone under contract or closed. A signed client would be a client who has signed a listing agreement for you to list their home, or a buyer who has signed a buyer/broker agency agreement.
Live Listing: You can use the MLS Live Date to add one more layer to "signed" listings to indicate listings that are actually active and listed on the MLS. This is useful for teams who do a lot of pre-listing promotion or who sign listing agreements far in advance of actually listing the home on the MLS. You can differentiate between pre-signed and MLS live listings using this report: https://my.sisu.co/reports/active-listings-and-buyers.
Listing Expired: If you have a Listing Expiration Date set and that date passes, then the status will change to "Listing Expired".
Under Contract/Pending: A transaction with an under contract date that has not yet been marked closed or lost. These are transactions with accepted purchase agreements that are scheduled for closing. Note: some of the reporting in the system says "under contract", which simply means "how many clients have you PUT under contract?". When the system is referring to how many clients are CURRENTLY under contract, it will use the word "pending" instead, which means that they are currently in the under contract status.
Closed: Any transaction with a settlement date that is NOT in the future. This means that the transaction went to closing and you have earned/will earn commission on it. Note: you can put in a future settlement date to forecast commissions, which will reflect on reports such as https://my.sisu.co/reports/income. Note that once this date arrives, the transaction will automatically be counted as "closed". If you prefer this not to happen, use the field called "forecasted closed date" which will still include transactions in forecasting, but will NOT automatically change transactions to closed when the date arrives).
Lost: Lost means your client decided not to work with your firm anymore and therefore should be marked as lost (i.e. the entire opportunity from this client was lost). Lost does not mean your buyer client or seller client simply fell out of contract (because your client could go back under contract at a later date). If they simply had a setback and fell out of contract, but are still going to be working with you, just remove the "Under Contract Date" from the transaction.
Marking a transaction as lost when you lose a client, rather than deleting the transaction, is important because these lost transactions (i.e. completely lost clients) play a crucial role in your reporting and conversion ratios—you need to be able to see how many clients you are losing, and where you are losing them in order to improve processes.
Note: Our platform today is more designed around tracking the overall opportunity with each of your clients -- i.e. what percentage of your buyers end up purchasing with you (even if they fall out of contract along the process) or the number of listings who end up selling with you (regardless if they had to contract with multiple buyers until the listing sold.)
If you want to compare your number of closings to the number of contracts you signed, we recommend you create an activity called “Agreements Signed” or "Contracts Signed" that you manually update. With that, you could track the number of agreements you sign each month and compare it to the number of closings, so that you can get an idea of “20 agreements signed = 10 closings”, etc.
See the screenshot below which explains how to mark a transaction as lost.