When you head over to the Transaction Page, you'll notice a Status column -

Here are each of the statuses and how they work:

Any transaction which does not have a signed date, under contract date, or settlement date and has not been marked as "lost". Pipeline transactions are transactions which are in their infancy stage, likely a "hot" client that your team has already met with but has not yet formally signed to work with you, or a client that your team expects to meet with soon.

Your transaction will enter this status when a date is entered into the "1st Time Appt Set" field and that date has has occurred or passed.
🔸 Note: You should set this date to the day the appointment was made... NOT the day the appointment was made for. If you set a future date here you will not receive credit in the dashboard circles until that date has occurred or passed.

Your transaction will enter this status when a date is entered into the "1st Time Appt Met" field and that date has has occurred or passed.
🔸 Note: You should set this date to the day the appointment was actually held and took place. If you set a future date here you will not receive credit in the dashboard circles until that date has occurred or passed.

Your transaction will enter this status when a date is entered into the "Signed" field and that date has has occurred or passed. A signed client would be a client who has signed a listing agreement with you to list their home or a buyer who has signed a buyer/broker agency agreement.

Your transaction will enter this status when a date is entered into the "1st Time Showing" field and that date has has occurred or passed. This status represents the first showing for the transaction.

🔸 Note: To add the "Showing" circles to your dashboard navigate to Admin > Team Settings > Preferences and enable 'Showings and Offers' under the Dashboard Settings section.

Your transaction will enter this status when a date is entered into the "1st Time Offer" field and that date has has occurred or passed. This status represents the first offer on the transaction.

🔸 Note: To add the "Offer" circles to your dashboard navigate to Admin > Team Settings > Preferences and enable 'Showings and Offers' under the Dashboard Settings section.

Your transaction will enter this status when a date is entered into the "MLS Live Date" field and that date has has occurred or passed. You can use this status to add one more layer to "Signed" sellers to indicate listings that are actually active and listed on the MLS. This is useful for teams who do a lot of pre-listing promotion or who sign listing agreements far in advance of actually listing the home on the MLS. You can differentiate between Signed and MLS Live Listings using the Active Listings & Buyers report.

Your transaction will enter this status when a date is entered into the "Listing Expiration Date" field and that date has has occurred or passed.

Your transaction will enter this status when a date is entered into the "Buyer Agreement Expiration Date" field and that date has has occurred or passed.

Your transaction will enter this status when a date is entered into the "Under Contract Date" field and that date has has occurred or passed. These are transactions with accepted purchase agreements that are scheduled for closing.

🔸 Note: Some of the reporting in the system says "Under Contract", which simply means how many clients you have PUT under contract in the specified date range. When the system is referring to how many clients are CURRENTLY under contract, it will use the word "Pending" instead, which means that they are currently in the Pending status.

Your transaction will enter this status when a date is entered into the "Closed (Settlement) Date" field and that date has has occurred or passed. This means that the transaction went to closing and you have earned/will earn commission on it.

🔸 Note: You can put in a future settlement date to forecast commissions, which will reflect on reports such as the Income Report. Once this date arrives, the transaction will automatically be counted as "Closed". If you prefer this not to happen, use the field called "Forecasted Closed Date" which will still include transactions in forecasting, but will NOT automatically change transactions to the Closed status when the date arrives.

Your transaction will enter this status when a date is entered into the "Lost Date" field and that date has has occurred or passed. Lost means your client decided not to work with your firm anymore, i.e. the entire opportunity from this client was lost. Lost does not mean your buyer client or seller client simply fell out of contract (because your client could go back under contract at a later date). If they simply had a setback and fell out of contract, but are still going to be working with you, just remove the "Under Contract Date" from the transaction.

🔸 Note: Marking a transaction as lost when you lose a client, rather than deleting the transaction, is important because these lost transactions (i.e. completely lost clients) play a crucial role in your reporting and conversion ratios—you need to be able to see how many clients you are losing, and where you are losing them in order to improve processes.

Our platform today is designed around tracking the overall opportunity with each of your clients -- i.e. what percentage of your buyers end up purchasing with you (even if they fall out of contract along the process) or the number of listings who end up selling with you (regardless if they had to contract with multiple buyers until the listing sold.)

If you want to compare your number of closings to the number of contracts you signed, we recommend you create an activity called “Agreements Signed” or "Contracts Signed" that you manually update via the Record page. With that, you could track the overall number of agreements you sign each month and compare it to the number of Closed transactions, so that you can get an idea of “20 agreements signed = 10 closings”, etc.

🔸 Note: Activity data and Transaction data are not the same. Check out this article for more information.

Not seeing one of the above date fields on your form(s)? No worries, it's easy to add! Just navigate to Admin > Team Settings > Forms & Fields and follow these steps:

For more information on form fields check out this article.

Your Sisu statuses can be easily updated by selecting the desired transaction status in the dropdown field within a form.

To ensure that critical dates are accurately input, users will be prompted to enter the date in which the transaction entered that status. Today's date will be the defaulted date.

If transactions go back in status, (i.e., Signed back to the Pipeline) meaning that the transaction fell through but you didn't lose the customer, the user will be prompted that the prior dates will be removed and the transaction will go back to "Pipeline" status.

Lost transactions using the status selector: Selecting the "Lost" status will prompt your user to indicate the "Lost" reason.