Sisu allows you to send automated and 1:1 emails to your clients, vendors, cooperating agents, and any transaction participant. Now we're making it possible for your email recipients to reply to your emails. You just need to work with your Sisu Customer Success team to set up the email that will appear when clients click Reply.
Topics in this article:
Setting Up Your "Reply" Email Address in Sisu
1. If desired, set up an email group.
📖 Note
For more information on when an email group is helpful, see the section below called When should I use an email group?
2. Log into Sisu.
3. Click the chat bubble and give us the email address you want clients to be able to reply to.
4. After your Customer Success team gets everything set up in Sisu, you'll get an email like the one below. Just click the link to verify your new Reply email.
Frequently Asked Questions
Gmail Integration vs. "Reply" Email Address: Which should I use?
Both of these options allow your users to reply to emails sent from Sisu. Let's talk about how each option is different and when to use each.
Gmail Integration: For users signed up for Gmail integration, their assigned notification task emails are sent from their Gmail address instead of a Sisu "noreply" email. This is a great option if you prefer that email recipients respond to the user assigned to the notification task.
When a Gmail-integrated user manually sends an email from Sisu, the email appears to recipients as if it's coming from the user's Gmail address.
The Gmail integration supersedes the team noreply email setup.
"Reply" Email Address: Teams can set up a "reply" email address with Sisu so that all emails sent from Sisu appear to come from that email. This is a great option for teams that want a single "reply" email for the whole team. Email replies can then be managed by a single individual.
If you want multiple people managing your "reply" email, you'll need an email group.
When should I use an email group?
We recommend using an email group if you want multiple members of your team managing the replies to your automatic emails. When you use an email group, each member of the group will be able to see any replies to your Sisu emails, and they'll be able to act on them as needed. If you only have one individual managing replies, you should just use a standard email address as opposed to an email group.
For those who need to create an email group, we recommend you use Google Workspace for domain email management since it's easy to use and has low monthly cost options. Google Workspace also doesn't charge additional monthly fees for your email groups. If you want help creating your own email group via Google Workspace, click here for instructions from Google's help center.
Troubleshooting
Legitimate mail to a group is marked as spam
Sometimes Google Groups might mark legitimate messages as spam and send them to the moderation queue. To avoid delivery issues, you can relax a group's spam controls to allow delivery of suspected spam.
ℹ️ Note
To limit the worst spam, messages marked as high-confidence spam are always rejected even if you relax the group’s spam controls.
1. Sign in to Google Groups.
2. Click the name of a group.
3. On the left, click Group settings > Posting policies.
4. Under Spam message handling, select Post suspicious messages to the group.
5. Click Save changes.
Google Workspace Distribution Groups
If you're using Google Workspace for your distribution groups, the video below can provide some guidance on the setup.