Sometime the File menu, Make a copy is grayed out and disabled, try the steps below to resolve the issue:

  • Clear browser cache

    • Windows: Press the keys [Shift] + [CTRL] + [Delete]

    • MacOS: Press the keys [Shift] + [cmd] + [del]

  • Open the sheet in your browsers incognito mode

  • Open the sheet in a different browser

  • Turn off all browser extensions and re-enable them one at a time

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