Importing Your Team’s Users into Sisu

This article is for admin and TC roles only.

Yves Robinet avatar
Written by Yves Robinet
Updated over a week ago

Topics in this article:

Importing Users Into Sisu

  1. Download one of the following templates:

    • Excel template: Click here to download this template.

    • Google Sheets template: Click here to download this template. Make a copy of it once it is downloaded.

      Note: One way to make a copy of a Google Template is to open the template and go to File > Make a Copy. If the "Make a Copy" button is grayed out, check out this article in our Knowledge Base for some troubleshooting tips.

  2. Open your copy of the template, and enter in as much user information as you can. Save your changes when you're finished.

    Note: If there's an asterisk in a column header, the column is required.

  3. Submit your completed template for import directly by visiting:

    If you need any assistance completing the template, or have additional questions, Log into Sisu, and use the chat bubble to share the import spreadsheet with one of our Customer Success team members. They will be happy to assist with your submission.

*IMPORTANT*: If your transactions were imported to Sisu before your users, see the following section called Activating Inactive Users.

Activating Inactive Users

If transactions are imported before users, then the users assigned to the transactions in the transaction spreadsheet will automatically be added as inactive users. To activate any users that will need to use Sisu, please do the following:

  1. Go to Admin > Users.

  2. Click the Filter drop-down in the top-right corner, and select Inactive. This will show you all inactive users.

  3. For each user you want to activate, click the Edit drop-down arrow and select Activate.

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