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What do I do if I'm having trouble logging into Sisu?
What do I do if I'm having trouble logging into Sisu?

Are you having trouble getting into your account? Have you forgotten either your login email or your password? This article can help you.

Alex Masterson avatar
Written by Alex Masterson
Updated over a week ago

Select one of the following scenarios that best applies to you:

I'm new to Sisu and don't know how to log in.

First, reach out to an admin and request your Welcome email. It will include your login email and password, along with a link to some resources. The email will be sent from to your login email address. The email looks like this:

If you've already received the Welcome email, your admin can send you a Password Reset email instead. This email also includes both your login email and a new password. It looks like this:

I can't remember my login email!

If you think you may have forgotten the email address needed to log into your account, you may need to reach out to an admin for help. They can find your current email in Sisu by going to Admin > Users and looking up your name.

I know my login email, but I can't remember the password.

If you can't remember your password to log in, just follow the steps below:

  1. Go to the Sisu login screen.

  2. Click the Forgot password? link under the Login button.

  3. Enter the email that you use to log in and click Submit. This sends a Password Reset email to the email you entered.

  4. In the email, click the password reset link.

  5. Enter your desired password in the fields provided and then click Submit.

Admin Resources

If you're an admin who needs help completing one of the following processes, use the links below for step-by-step instructions.

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