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FAQ
Frequently Asked Questions (FAQ) for Sisu
+3
83 articles in this collection
Written by
Zac Muir,
Lauren Luker,
Frank Felice
and 3 others
General
How can I change my password?
Written by
Alex Masterson
Updated over a week ago
How can an admin help another user change their own password?
Admins can send a Password Reset email to any user.
Written by
Frank Felice
Updated over a week ago
How does an admin change the password for one of their users?
Written by
Frank Felice
Updated over a week ago
What do I do if I'm having trouble logging into Sisu?
Are you having trouble getting into your account? Have you forgotten either your login email or your password? This article can help you.
Written by
Alex Masterson
Updated over a week ago
How do admins send the Welcome email to new users?
This article helps admins send the Welcome emails to new users.
Written by
Alex Masterson
Updated over a week ago
Where can an admin find a user's login email?
Written by
Alex Masterson
Updated over a week ago
How do I add or update my profile picture?
How to add or change your profile picture in Sisu
Written by
Lauren Luker
Updated over a week ago
What is Gmail integration in Sisu and how does it work? (Premier users only)
Written by
Alex Masterson
Updated over a week ago
How do I add a new transaction?
This article helps you add a transaction to the Transactions screen.
Written by
Alex Masterson
Updated over a week ago
How do I insert my transaction link into an email template?
Check this out. 👇🏽
Written by
Frank Felice
Updated over a week ago
How can I group users together?
Here's how you can group agents, coaches, TCs, ISAs, and your admins together for Dashboard, Challenges, and Reporting purposes.
Written by
Shane Taylor
Updated over a week ago
How can I create links for data entry forms that can be used outside of Sisu?
Use your data entry form links in other systems, website links to ensure data entry is quickly accessible from anywhere. 🌎
Written by
Frank Felice
Updated over a week ago
How do I use view-only fields to share key transaction data and keep the data safe from changes?
Admins can share important view-only information while keeping it secure from accidental data changes. 🔐
Written by
Frank Felice
Updated over a week ago
How do I create Sisu forms that are only available to certain Sisu groups?
Admins can set up forms for only certain groups.
Written by
Frank Felice
Updated over a week ago
How do I create agent-only or ISA-only forms?
Admins can streamline data entry by restricting access to certain forms. 👩🏾💻
Written by
Frank Felice
Updated over a week ago
How do I create admin/TC-only forms?
Your data is valuable. Keep it secure from accidental data changes, and restrict access to transaction fields.
Written by
Frank Felice
Updated over a week ago
How do I configure the Activities I want to track?
This shows how to configure the Activities you want to track (and possibly lock) as soon as you start using Sisu.
Written by
Shane Taylor
Updated over a week ago
How do I export and print key Sisu reports?
Save a tree and view your pretty reports on screen. That being said, you can kill a 🌲 if needed.
Written by
Frank Felice
Updated over a week ago
What's the difference between Activities and Metrics in Sisu?
Metrics are clickable. Activities are not.
Written by
Zac Muir
Updated over a week ago
How do I add my Transaction Stages to my Sisu forms?
One stop shop for Sisu transactions. 🛒
Written by
Frank Felice
Updated over a week ago
How do I email transaction details?
Keep everyone in the loop with direct transaction emails.
Written by
Frank Felice
Updated over a week ago
How do I give Sisu users the ability to export/download transactions?
Sometimes spreadsheets can be cool - we give you the ability to leverage your Sisu data into spreadsheets. 😎
Written by
Frank Felice
Updated over a week ago
How do I download Activity data and give other users permissions to download?
Your data is powerful and expensive. Keep it secure from download and give key team members download access.
Written by
Frank Felice
Updated over a week ago
How do I lock Sisu Conversations from being manually incremented? (if they are added from a CRM integration instead)
Take control of your data accuracy. 📊
Written by
Frank Felice
Updated over a week ago
How do I merge duplicate transactions?
Duplicates happen... we've got you covered. 🏠 + 🏠
Written by
Frank Felice
Updated over a week ago
How do I restrict agent access to GCI data?
Restricting Agent Access to GCI Information
Written by
Frank Felice
Updated over a week ago
How do I set up document categories and types?
Written by
Alex Masterson
Updated over a week ago
Troubleshooting Making a Copy in Google Drive
Written by
Yves Robinet
Updated over a week ago
How do I reverse a status of Lost?
If you have a Lost transaction that once again progresses, you can reverse the Lost status.
Written by
Alex Masterson
Updated over a week ago
How do I add recurring monthly expenses?
Written by
Alex Masterson
Updated over a week ago
How does the Platform Rankings table work?
Written by
Alex Masterson
Updated over a week ago
How to use the @mention to notify users
Missing notifications? Make sure you're properly formatting comments with @mention to notify users.
Written by
Yves Robinet
Updated over a week ago
Tracking and Navigating Your Data in Sisu
How do I beta test upcoming Sisu features?
Sisu has 3 different environments you can work with ⚙️
Written by
Zac Muir
Updated over a week ago
How do I do document reviews?
Take your document review process to the next level with Sisu.
Written by
Frank Felice
Updated over a week ago
How do transaction statuses in Sisu work?
Each status represents a critical step in your clients' journey.
Written by
Zac Muir
Updated over a week ago
What do the colors mean in Sisu?
Colors help you gauge your progress and health of your business at a glance
Written by
Zac Muir
Updated over a week ago
How does the Snapshot page work?
The Snapshot page is one of the most popular pages in the Sisu platform. Here's how you can track your data with it.
Written by
Zac Muir
Updated over a week ago
How do I enter, track, and manage dual-side transactions in Sisu?
Your buyer and seller transactions move at a different pace, so let's talk about how to reduce duplicate data entry.
Written by
Frank Felice
Updated over a week ago
Navigating and Using the Transaction Screen
In this overview, let's talk about how to search, sort, filter, add or remove fields, and more.
Written by
Frank Felice
Updated over a week ago
Drill Down Reporting from Team and Personal Dashboards
Knowing your personal and team numbers are a click away. 👉🏽
Written by
Frank Felice
Updated over a week ago
How do I track listings in Sisu?
Here is how you can manage and differentiate between pre-signed and live listings, as well as managing expiration dates.
Written by
Zac Muir
Updated over a week ago
How do I filter the Transactions screen by rentals and referrals?
Written by
Alex Masterson
Updated over a week ago
How do I give away Dashboard credit for rentals and referrals?
Written by
Alex Masterson
Updated over a week ago
How do I forecast my closed transactions and income in Sisu?
Here are all the options for forecasting closings, commissions, and income in Sisu.
Written by
Zac Muir
Updated over a week ago
How do I record my Activities in Sisu?
Here is how to record Activities (which are different than Metrics)
Written by
Lauren Luker
Updated over a week ago
How can admins and VAs track activities for my agents?
For those agents that are difficult to get to track their activities - we make it easy for VA or Admin tracking on their behalf.
Written by
Frank Felice
Updated over a week ago
How do I track my expenses in Sisu?
This video describes the two places to track expenses in Sisu - Admin > Expenses and Admin > Lead Sources
Written by
Shane Taylor
Updated over a week ago
How do I remove (archive or delete) a transaction in Sisu?
Agents can mark a transaction as "Lost" (archive). Admins can delete them if they are duplicate / erroneous.
Written by
Zac Muir
Updated over a week ago
How do I see a transaction's history of changes?
On the Transaction History screen, you can see what changes have been made to a transaction.
Written by
Alex Masterson
Updated over a week ago
Team Members / Roles
How do I add my team members to Sisu?
Here is how you can add a team member to Sisu as an Agent, Admin, ISA, or TC.
Written by
Shane Taylor
Updated over a week ago
What are the user roles in Sisu and how are they different?
Here are the main differences between the various roles in the Sisu platform.
Written by
Shane Taylor
Updated over a week ago
How do I change a Sisu user's role?
You can easily change a user's role in Admin > Users. This shows you how.
Written by
Frank Felice
Updated over a week ago
How does an ISA work in Sisu?
Tons of teams and brokerages use Sisu to dial in their ISA model. Here's how tracking works for ISAs!
Written by
Zac Muir
Updated over a week ago
How does a TC (transaction coordinator) work in Sisu?
Here's how your TCs can work with your agents.
Written by
Zac Muir
Updated over a week ago
Notification Tasks and Emails
How do I set up notification emails?
Want to email task reminders to your agents? Use Sisu's email templates and task notification triggers to send out these emails.
Written by
Alex Masterson
Updated over a week ago
Additional Information About Automated Notification Emails
Keep everyone in the loop with automated emails. 📧
Written by
Frank Felice
Updated over a week ago
How do I set up a "Reply" email address for my Sisu emails?
Keep in touch with your vendors and clients by allowing them to respond to your Sisu emails.
Written by
Frank Felice
Updated over a week ago
How can I have my Sisu notification emails sent from my personal Gmail account? (Premier users only)
This article explains how to sign up for Gmail integration.
Written by
Alex Masterson
Updated over a week ago
How do I get Sisu notifications sent to Slack?
Written by
Alex Masterson
Updated over a week ago
Gamification / Visualization
How do Challenges work in Sisu?
Gamification and team contests can help your team reach higher goals through friendly competition. Here is how to configure challenges.
Written by
Lauren Luker
Updated over a week ago
What is the best strategy for my Contests / Challenges?
Here's how we recommend running your Contests / Challenges.
Written by
Zac Muir
Updated over a week ago
How do I display Sisu on a TV monitor?
Here's how we recommend showing Sisu on a flat panel / TV monitor on you wall.
Written by
Zac Muir
Updated over a week ago
How can I share Dashboards and Challenges using public links?
You can share your Dashboard as well as Challenges using public links that don't require logging in to Sisu (useful for TV display)
Written by
Shane Taylor
Updated over a week ago
How do I display Sisu fullscreen?
Here's how to show Sisu in fullscreen Display Mode.
Written by
Zac Muir
Updated over a week ago
Vendors
How do I add my vendors to Sisu?
Written by
Alex Masterson
Updated over a week ago
Using Integrated Vendors to Streamline Your Vendor Ordering Process
Sisu is now making it easier than ever to refer buyers and sellers to quality vendors.
Written by
Alex Masterson
Updated over a week ago
Reporting
How do I hold my agents & TC's accountable to using my preferred vendors?
Keeping your agents and preferred vendors aligned is vital to ensure MSA ancillary revenue
Written by
Frank Felice
Updated over a week ago
How do I report on and view multiple Sisu teams?
Sisu organizations provide an additional high-level view of multiple teams.
Written by
Frank Felice
Updated over a week ago
Holding Agents Accountable with the Agent Accountability Report and Dashboard
The Dashboard and the Agent Accountability Report are your most powerful tools to hold your agents accountable to their goals.
Written by
Shane Taylor
Updated over a week ago
How do I track Net Income and Net GCI in Sisu with the Income Report?
Tracking Net Income and Net GCI in Sisu using Expenses, the Commission Form, and the Income report.
Written by
Shane Taylor
Updated over a week ago
How do I analyze my Lost transactions?
Written by
Frank Felice
Updated over a week ago
How do I set up and report on my lead sources?
Get the most out of your monthly lead source expenses using the lead source reports in Sisu.
Written by
Frank Felice
Updated over a week ago
Manage Your Sisu Subscription
What's included in Sisu Premier?
On the fence on the best version for your team?
Written by
Frank Felice
Updated over a week ago
How do I manage my Sisu subscription and billing?
Update your billing method, update your subscription
Written by
Zac Muir
Updated over a week ago
How do I add or assign existing Sisu users as a billing administrator?
Written by
Frank Felice
Updated over a week ago
How many user licenses do I have available?
Written by
Frank Felice
Updated over a week ago
How do I make a Sisu user inactive?
Written by
Frank Felice
Updated over a week ago
How do I purchase additional Sisu licenses and download my billing history?
Written by
Frank Felice
Updated over a week ago
How do I revise or add a payment method?
Written by
Frank Felice
Updated over a week ago
How do I cancel my Sisu subscription?
How to cancel your Sisu subscription.
Written by
Zac Muir
Updated over a week ago
Affiliates
How do I become a Sisu Ambassador and generate passive income?
Run your own referral business with the Sisu Affiliate Program.
Written by
Zac Muir
Updated over a week ago
Organization-Level Features
How can an organization assign organization-level forms to teams?
Written by
Alex Masterson
Updated over a week ago
How can an organization apply transaction filters to all the users in the organization?
Written by
Alex Masterson
Updated over a week ago